topic Sound breaking issues on puck in Sky Stream

Sound breaking issues on puck

GavinF1 — Tue, 21 Apr 2026 08:52:35 GMT

Hi All

got sky bb and 2 pucks yesterday.

no issues with WiFi etc but one puckshowing as error with poor connection on my app.

plays fine for few mins then sound stutters, pic was going blank yesterday on and off but seems ok now

I've tried all steps on my sky app and even changed hdmi cable , no luck

tv and apps same thing

any help appreciated

thanks

Re: Sound breaking issues on puck

mikealanr — Tue, 21 Apr 2026 10:54:48 GMT

Hi @GavinF1

Swap them over and if the offending puck starts working ok and the the other plays up this will indicate an environmental issue. If the offending puck still plays up and the other is fine could indicate a hardware issue and sky should swap out.

What speed is the puck showing in netflix (Profile Pic > Get Help? > Connectivity Check)

MikeAlanR