topic Re: Paramount+ in Sky Stream

Paramount+

VirginCrapIsSky — Sun, 19 Apr 2026 23:22:47 GMT

When trying to watch on the Paramount+ App within Sky Stream Puck, whatever I'm watching gets frozen/stuck at the point of the adverts beginning. Is this built in to make us pay for the Ad Free option? Otherwise what is the fix for it? I've been through the fault finding process over the phone but it's started freezing within 48 hours. I'm not going through this again like with Virgin, I'm a new Customer so will just bin the lot off and go with Terretrial TV Aerial!

Re: Paramount+

_Claire — Mon, 20 Apr 2026 12:56:13 GMT

Hi @VirginCrapIsSky I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141