topic Re: Sky Streaming continually crashing in Sky Stream

Sky Streaming continually crashing

BigJeb1984 — Sun, 19 Apr 2026 21:27:46 GMT

Hi,

We continually have shows crash resulting is reboot the puck 3 or more times a night. Broadband speed over 350mb fribre. Seems to happen primarily with sky shows such as sucession and most recently sweet pea. Netflix and TV seem ok. My 30mb service was better than this service though. Any suggtions on reasons. Planning to cancel as it's a terrible service.

Thanks

Re: Sky Streaming continually crashing

_Claire — Mon, 20 Apr 2026 09:30:29 GMT

Hi @BigJeb1984 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141