topic Re: Stream puck crashes in Sky Stream

Stream puck crashes

RhYnoECfnW1 — Sun, 19 Apr 2026 17:20:25 GMT

My Sky Stream puck is crashing a lot. It's gone off three times during the Man City vs Arsenal game. Watching in UHD. Fed up with it. It either freezes and needs unplugging, or sometimes the screen goes black. When it is working the sound drops out every so often. I can't find a way to actually speak to anyone about it, and when I go through the steps on the MySky app it basically keeps saying there's nothing wrong with the thing!

Re: Stream puck crashes

arcadeavenger — Mon, 20 Apr 2026 09:05:15 GMT

Hi @RhYnoECfnW1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Stream puck crashes

RhYnoECfnW1 — Thu, 30 Apr 2026 14:09:10 GMT

Please can you set this up again? I missed the notification that someone was trying to chat with me. I have to say this is a horrible way of providing customer service.

Re: Stream puck crashes

Mark39 — Thu, 30 Apr 2026 14:18:51 GMT

@RhYnoECfnW1 you can call, if you prefer?

Re: Stream puck crashes

LJB-C — Thu, 30 Apr 2026 14:38:26 GMT

Hi there @RhYnoECfnW1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141