topic Poor network speeds in Sky Stream

Poor network speeds

Xsapper — Mon, 20 Apr 2026 05:50:58 GMT

I am currently having speed issues with a Sky stream puck. I am using it with my LG tv as the picture is better than the Sky glass tv .

I set up the Sky glass tv next to the LG tv and puck in the same room and tested the network speed on each via Netflix multiple times. The LG tv with puck had as low as 28 mbs and the Sky glass was 480 mbs. At times the LG tv and puck is slow and stutters during live sport. Why is there such a speed difference between devices? My BT speed is 930 mbs

Re: Poor network speeds

arcadeavenger — Mon, 20 Apr 2026 18:21:38 GMT

Hi @Xsapper , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.