topic Re: Stopped connecting via enternet cable in Sky Stream

Stopped connecting via enternet cable

Kev171 — Sun, 19 Apr 2026 13:05:01 GMT

Keeps saying cannot connect to my router only started Saturday morning everything was great till then now using WiFi I have followed all the steps sky recommended still now joy but TV in bedroom works fine with enternet cable same router

Re: Stopped connecting via enternet cable

lettice — Sun, 19 Apr 2026 13:46:38 GMT

Not being aware of the steps you mention you already tried.

Could you try swapping over the pucks only and leaving the ethernet and hdmi cables in situ.

That would show if the faulty puck is having an etherent port issue and maybe worth replacing.

Re: Stopped connecting via enternet cable

Kev171 — Sun, 19 Apr 2026 13:54:16 GMT

Sorry only one puck not in bedroom it also says sometimes can't ip address only had puck one week tried to force puck to recognise entertnet cable turning off WiFi but still nothing thanks

Re: Stopped connecting via enternet cable

lettice — Sun, 19 Apr 2026 14:10:07 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Stopped connecting via enternet cable

ItWasAllMichele — Sun, 19 Apr 2026 18:50:20 GMT

Thanks for escalating this @lettice. We’ve sent an invite to chat to @Kev171

Please be aware conversations automatically close if there is no response within 48 hours.