Move home feature not working

CMsky — Sat, 18 Apr 2026 11:06:30 GMT

I'm trying to sort a home move with out TV etc ... we have the pucks, but when I click to book home move it goes straight to 'its booked' without asking for moving dates/details. When I go to 'track my home move' there is no order.

why is this not working

Re: Move home feature not working

GD1 — Sat, 18 Apr 2026 11:34:51 GMT

@CMsky There is no Home Move journey for Sky Glass/Sky STYream. DO you have broadband? If not give Sky a call.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Move home feature not working

Stephen+Mourton — Sat, 18 Apr 2026 14:25:44 GMT

@CMsky I presume it is a movie you are purchasing! Otherwise all movies are there to watch just by using the voice control.

SORRY misunderstood your request.

topic Re: Move home feature not working in Sky Stream

Move home feature not working

Re: Move home feature not working

Re: Move home feature not working