topic Re: Continue Watching issue in Sky Stream

Continue Watching issue

FMUK — Sat, 18 Apr 2026 08:51:40 GMT

As of this morning, the "Continue Watching" seems broken, only listing shows from Netflix or the Sky branded channels.

On main Sky Glass AND pucks.

All the other stuff which normally piles up in there has disappeared (Disney, BBC, 5, etc).

Have done an app refresh and power cycled.

Re: Continue Watching issue

MarkGoldsmith — Sat, 18 Apr 2026 08:56:02 GMT

Yeah i'm seeing this as well.

Its not just the CW rail either, when opening the rails in the playlist all of the content from 3rd Party apps has disappeared only showing sky on-demand content.

However all the shows do appear as expected when clicking the Manage All button at the bottom of the playlist page.

Programmes of playlist disappearing

andyb29 — Sat, 18 Apr 2026 09:09:45 GMT

All of my playlist has disappeared and although I can add new programmes, they don't stay in the playlist.

also, my continue watching feature has disappeared?

please help?

Re: Programmes of playlist disappearing

Angel_Aka — Sat, 18 Apr 2026 09:17:03 GMT

@andyb29

It does this randomly. It's the nature of a server-based operating system which SkyOS is. You need to maintain a good constant connection to the server and refresh it regularly by restarting your puck. This should prompt the server to refresh your playlist and continue watching rail, both of which are stored on the server.

Re: Programmes of playlist disappearing

Dazzasky — Sat, 18 Apr 2026 09:18:04 GMT

@andyb29 wrote:
All of my playlist has disappeared and although I can add new programmes, they don't stay in the playlist.
also, my continue watching feature has disappeared?
please help?

Hi @andyb29 it's the same for me, a reboot hasn't fixed the issue but I'm certain it will return at some point soon.

Re: Continue Watching issue

lettice — Sat, 18 Apr 2026 09:36:11 GMT

Yes, it does seem to be an issue on the continue rail and playlist this morning.

For me any Sky On demand, Netflix and U is showing.

No Paramount+, ITVx, 4, 5, Disney+, HBO Max, iPlayer are showing.

I tried a settings restart and that did not resolve the issue

I've reported it to the Sky Viewer relations team to report it;
ViewerR@sky.uk

Would suggest others do the same.

I have combined some posts and another thread into this one.

@FMUK
I'm going to make this the temporary answered post, so others can see what we know of the issue and it's being reported.

Re: Playlists have still not re-appeared

Steven+Edge — Sat, 18 Apr 2026 09:37:08 GMT

Sky glass playlist vanished this morning

done a soft reset

still vanished and if I + a program to the playlist it won't show

also search won't find programs on platforms like Netflix

Help

Sorry, there are currently no programmes of this type available.

Geewhiz — Sat, 18 Apr 2026 09:44:21 GMT

Yesterday I noticed there was a new episode of Car SOS on my playlist so I went in to watch it this morning and it's not there, Car SOS is missing from my playlist along with about 50% of my other series.

I then done a search for Car SOS which returned the series but when I select it to watch I just receive this message.

I've switched off at the socket for 5 minutes, performed several restarts and refreshed my apps but nothing changes and I'm still left with half of my playlist working and this message when I try to watch.

I'm so sick of Sky Stream and wish I'd never bought it!

Re: Sorry, there are currently no programmes of this type available.

Steven+Edge — Sat, 18 Apr 2026 09:53:34 GMT

I have exactly the same problem for what little it's worth

Sky streaming playlist

Skyplaylist — Sat, 18 Apr 2026 10:01:41 GMT

I have Sky Streaming and all my programmes on Playl8st have disappeared. Tried everything that has been suggested.

Missing stored programs

Kim167 — Sat, 18 Apr 2026 10:09:54 GMT

Above half my stored programs are missing AGAIN why - get your act together sky we pay top notch for this service

Re: Sky streaming playlist

Steven1960 — Sat, 18 Apr 2026 10:13:22 GMT

Same here...playlist and continue watching list have dusappeared

Playlist corruption

Burgerkg — Sat, 18 Apr 2026 10:24:05 GMT

I've read about others playlist missing, mine disappeared today, so when I search for my program there's a tick showing it's added to my playlist, I've tried removing it then readding I've even tried creating a new profile but playlist keeps showing up empty telling me I can add stuff here. Gonna try a factory reset

Re: Continue Watching issue

OhBeeGee — Sat, 18 Apr 2026 10:24:46 GMT

To add to this, if you go and manually find your missing program, it is already ticked as if it is is part of a playlist.

Missing playlist

Graeme66 — Sat, 18 Apr 2026 10:36:33 GMT

I have lost most of my playlist recordings on my sky glass and also my other TV with a sky puck. I seem to still be able to see sky programmes but none added via itv , Netflix etc. if I go to readd it indicates it's already there but it's not. I have rebooted twice now.

Re: Continue Watching issue

DE25 — Sat, 18 Apr 2026 10:43:00 GMT

Having same issue that appears to be months old, on multiple pucks and playlists. Obviously sky will not be fixing this software fault - and it is not requiring puck or router resets. Can sky give people discounts on the large fees do you think? We are back to using paper to wrote down programs and episodes, as playlists are unreliable.

Sky - please don't ask me to give you lots of details etc. - it isn't working with other people and it is unreasonable for sky to always ask long questions when by now they know all bout this problem.

Lookng forward to the end of my (sadly recent) contract.

David

Re: Continue Watching issue

Wildroverandy — Sat, 18 Apr 2026 10:51:29 GMT

Another voice on this one here too. Happened last night, both Stream puck and Glass Air TV showing the same Playlists, but with over 50% of our programmes missing.

They've also decided to pick up some weird random series connections too - such as Rooster is now showing an episode, in the list, of a different series called Roosters. However it actually plays the correct programme. There are also a few other glitches coinciding with these faults at the same time.

Tried restarting both, but no difference.

It seems to be a very fragile system.

Re: Continue Watching issue

M...Carter — Sat, 18 Apr 2026 10:57:57 GMT

Same here, have reported to viewerr@sky.uk

Do sky have any idea how much domestic strife this is causing?

I don't think it unreasonable to expect some financial compensation for this. 🤬

Re: Continue Watching issue

Wildroverandy — Sat, 18 Apr 2026 11:07:05 GMT

I have discovered something though. If I go down to the Manage All item in the main playlist tab, all of the programmes are still listed there. They are all linked to each user OK, and showing as Added if you select a programme. At least you can find programmes you were watching - even if it's a less convenient way.

Re: Continue Watching issue

Sauzee4 — Sat, 18 Apr 2026 11:11:22 GMT

95% of my playlist missing in glass this morning.

As others have said there's a live programme I've playlisted and it shows as added but not accessible on playlist.