topic Re: Adding sky home to my order in Sky Stream

Adding sky home to my order

68jackh — Sat, 18 Apr 2026 09:09:55 GMT

I have just switched bak to sky from Virgin.

I have ordered everything but didn't add multi room or sky home as it's now called.

I have spent too long trying to add this.

Can i not add it because my package isn't active yet?

Thanks in advance.

Jack

Re: Adding sky home to my order

SKY1992bf — Sat, 18 Apr 2026 09:12:34 GMT

@68jackh You will need to wait until you have setup everything from your original order before adding whole home to your account

note that if you want additional pucks you will need to specify the number required when adding whole home

Re: Adding sky home to my order

Angel_Aka — Sat, 18 Apr 2026 09:14:26 GMT

@68jackh wrote:
I have just switched bak to sky from Virgin.

I have ordered everything but didn't add multi room or sky home as it's now called.

I have spent too long trying to add this.

Can i not add it because my package isn't active yet?

Thanks in advance.

Jack

It's called Whole Home. You probably won't be able to add it until your first puck is received and activated. Remember to order the number of pucks you require at the same time - the first additional puck usually comes free with the Whole Home sub, but additional ones have a £39.95 'activation fee' for each puck.

Re: Adding sky home to my order

Dazzasky — Sat, 18 Apr 2026 09:20:55 GMT

@68jackh wrote:
I have just switched bak to sky from Virgin.

I have ordered everything but didn't add multi room or sky home as it's now called.

I have spent too long trying to add this.

Can i not add it because my package isn't active yet?

Thanks in advance.

Jack

You can't add anything on once the order has been placed. Once your puck arrives and is activated, you will then be able to order more pucks and add on whole home @68jackh

Re: Adding sky home to my order

Hunter2660 — Sat, 18 Apr 2026 12:50:03 GMT

Best to try the service first before you order extra pucks in case you don't find the service suits your needs.