topic Re: Puck in Sky Stream

Puck

trek66 — Fri, 17 Apr 2026 12:41:24 GMT

The puck we have has been dodgy from beginning

Re: Puck

GD1 — Fri, 17 Apr 2026 12:43:05 GMT

@trek66 For the community to help more info is needed, been dody isn't telling the community much.

Re: Puck

mikealanr — Fri, 17 Apr 2026 12:45:19 GMT

Hi @trek66

You will need to provide more information for the community to assist. Who is your ISP? What speed do you get? What speed is your puck getting ( you can check in netflix - profile pic > get help? > Connectivity check). What exactly is the issue you are having.

"Dodgy" doest give us a lot to go off. Remember we are fellow customers not sky, we know nothing about you, or your set up unless you tell us.

MikeAlanR

Re: Puck

Angel_Aka — Fri, 17 Apr 2026 13:05:03 GMT

@trek66 wrote:
The puck we have has been dodgy from beginning

It might not be the puck that's dodgy, it might be the broadband connection it's receiving.

SkyOS, the operating system which runs on the puck is largely server-based, not stored on the puck itself, therefore it requires a fast and more imporantly, stable connection to Sky's servers. If your broadband simply isn't fast enough or has excessive speed fluctuations then you will have a 'dodgy' experience with Sky Stream, even with a perfectly functioning puck.