topic Re: New customer : Sky server programmes keep crashing. in Sky Stream

New customer : Sky server programmes keep crashing.

KennyV1 — Thu, 16 Apr 2026 06:44:00 GMT

Had puck a week and all fine in HD and UHD via live broadcasts but real issue with existing programmes. Tried Day of the Jackal episode 1, after 10min freezes but re starts, next 10 mins again freezes and re starts, next 10 mins crashes and says problem come back another time, however if I press back and then continue re starts but goes through exactly same procedure every 10 mins.
same issue on football re watch .

No issues on BBC or ITV X apps though just Sky.

reset twice and full reset as well.

per Netflix 60.88 mb speed.

Re: New customer : Sky server programmes keep crashing.

Brill+Gill — Thu, 16 Apr 2026 18:51:56 GMT

Hi @KennyV1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: New customer : Sky server programmes keep crashing.

KennyV1 — Sat, 18 Apr 2026 08:33:38 GMT

No one from sky has reached out, tried a full reset last night and same issue persists.

Re: New customer : Sky server programmes keep crashing.

Danz994 — Sat, 18 Apr 2026 08:49:28 GMT

Hi @KennyV1 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141