topic Re: Sky stream puck in Sky Stream

Sky stream puck

Puckstreaming — Thu, 16 Apr 2026 09:05:58 GMT

I ordered multi room but only have 1 puck

Re: Sky stream puck

Angel_Aka — Thu, 16 Apr 2026 09:09:04 GMT

@Puckstreaming wrote:
I ordered multi room but only have 1 puck

Did you order Whole Home? Did you add a puck to your order? It doesn't happen automatically so you needed to have added the number of pucks required at the point of ordering.

Re: Sky stream puck

lettice — Thu, 16 Apr 2026 10:35:19 GMT

If you do only have one puck, you do not need Whole Home.

Whole Home does though as well as the ability to stream on more than one Sky Glass and Sky Stream device at a time, also upgrades your Sky Go viewing to being able to watch on four devices at a time instead of two and allows you to watch Sky Go on game consoles.

If though you wish to cancel it.
Go into your MySky, Your products>Manage

Select Whole Home and select cancel.

It will continue until the end of your current Whole Home pack subscribed month and then no further payment will be made.