Sound and picture issues

Sued4 — Wed, 15 Apr 2026 20:05:55 GMT

Using the puck. We lose sound at times or picture freezes or a grey screen. It's very annoying. The man has bet the phone from sky reckon he'd fixed it but he has not. Anyone requested a new puck and got one ? The puck is in front of the tv and on a wooden tv unit. The broadband has good speed. When I h e switched it all off and just done normal tv as I call it we have no issues so it's the sky puck. Thanks for reading

Re: Sound and picture issues

mikealanr — Wed, 15 Apr 2026 20:18:08 GMT

Hi @Sued4

Open netflix go to profile pic > get help? > Connectivity check. What speed is it showing there.

MikeAlanR

topic Re: Sound and picture issues in Sky Stream

Sound and picture issues

Re: Sound and picture issues