https://helpforum.sky.com/t5/Sky-Stream/Picture-pixelating-amp-freezing-on-live-channels/m-p/5254583#M73762 <P>If you have a Sky phone, call 150.<BR /><BR />If not, keep drilling down through the help pages, saying "not fixed" "need more help" etc etc and you will eventually land on a page with a number to call.</P> Wed, 15 Apr 2026 18:40:21 GMT martswain 2026-04-15T18:40:21Z https://helpforum.sky.com/t5/Sky-Stream/Picture-pixelating-amp-freezing-on-live-channels/m-p/5254499#M73757 <P>Picture pixelating &amp; freezing on live channels. Have tried restarting puck, re-connecting all cables, factory re-setting the puck &amp; downloading latest software Have re-started the broadband router. Broadband is working fine on all other devices at 300mbps. The tv &amp; puck are connected to the broadband router by cat5 cable. Sky help is completely useless &amp; can't find a phone number to speak to a human. Hope someone here can help.</P> Wed, 15 Apr 2026 17:17:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Picture-pixelating-amp-freezing-on-live-channels/m-p/5254499#M73757 WeeAl57 2026-04-15T17:17:57Z https://helpforum.sky.com/t5/Sky-Stream/Picture-pixelating-amp-freezing-on-live-channels/m-p/5254583#M73762 <P>If you have a Sky phone, call 150.<BR /><BR />If not, keep drilling down through the help pages, saying "not fixed" "need more help" etc etc and you will eventually land on a page with a number to call.</P> Wed, 15 Apr 2026 18:40:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Picture-pixelating-amp-freezing-on-live-channels/m-p/5254583#M73762 martswain 2026-04-15T18:40:21Z