https://helpforum.sky.com/t5/Sky-Stream/Interactive-tv/m-p/5253256#M73685 <P>Is this a new puck you have just setup or is this an existing puck that you have had running fine and is now not connecting to your broadband router/hub.</P> <P><BR />If it's been working fine before.</P> <P>Is your broadband router/hub up and running.</P> <P>You could try restarting your broadband router/hub.</P> <P>&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Have you changed uour broadband provider?</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">If so, uoumwill need to update these details in Network settings:</P> <OL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Select <STRONG>Network settings</STRONG> on your TV.</LI> <LI>Select <STRONG>Reset</STRONG>.</LI> <LI>Wait while your network is checked, then select <STRONG>Confirm</STRONG>.</LI> <LI>Now, follow the on-screen instructions to: <UL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Connect to a Sky hub</LI> <LI>Connect to a router from another provider</LI> <LI>Connect with an Ethernet cable instead of WiFi</LI> </UL> </LI> </OL> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 14 Apr 2026 09:40:24 GMT lettice 2026-04-14T09:40:24Z https://helpforum.sky.com/t5/Sky-Stream/Interactive-tv/m-p/5253228#M73682 I have a sky puck when I turn it on it says no broadband connection then the tv will come on but I can't get on any players or watch anything on my players it keeps saying no Internet connection can anyone help Tue, 14 Apr 2026 08:56:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Interactive-tv/m-p/5253228#M73682 Lizzymc 2026-04-14T08:56:14Z https://helpforum.sky.com/t5/Sky-Stream/Interactive-tv/m-p/5253256#M73685 <P>Is this a new puck you have just setup or is this an existing puck that you have had running fine and is now not connecting to your broadband router/hub.</P> <P><BR />If it's been working fine before.</P> <P>Is your broadband router/hub up and running.</P> <P>You could try restarting your broadband router/hub.</P> <P>&nbsp;</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">Have you changed uour broadband provider?</P> <P class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2">If so, uoumwill need to update these details in Network settings:</P> <OL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Select <STRONG>Network settings</STRONG> on your TV.</LI> <LI>Select <STRONG>Reset</STRONG>.</LI> <LI>Wait while your network is checked, then select <STRONG>Confirm</STRONG>.</LI> <LI>Now, follow the on-screen instructions to: <UL class="sc-pyfCe ekEjjI" data-skyui-core="Text@11.1.2"> <LI>Connect to a Sky hub</LI> <LI>Connect to a router from another provider</LI> <LI>Connect with an Ethernet cable instead of WiFi</LI> </UL> </LI> </OL> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 14 Apr 2026 09:40:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Interactive-tv/m-p/5253256#M73685 lettice 2026-04-14T09:40:24Z