topic Re: Sound cutting out in Sky Stream

Sound cutting out

CeeW — Mon, 13 Apr 2026 17:36:16 GMT

Puck is connected with Ethernet cable. Sky service checker says everything is good. Turned the puck off at the wall and left it. Basically followed all the guidance

But, sound is constantly dropping out when watching all channels, Netflix etc

It's not the TV either as we just a got a new one and the fault didn't change.

Re: Sound cutting out

Stephen+Mourton — Mon, 13 Apr 2026 18:07:31 GMT

@CeeW Have you tried going to Settings, Picture and sound, and select Sound. What does it say under Digital audio output HDMI?

Have you selected it and change to one of the other options?

Re: Sound cutting out

CeeW — Mon, 13 Apr 2026 19:35:22 GMT

It said 'auto' so we're now trying Dolby digital plus.. we can work through the other options if that doesn't work

thanks