Sky Puck Lagging

Happy-hammer — Mon, 13 Apr 2026 09:05:27 GMT

My puck lags really badly, a lot. It sometimes does it on any type of show on any channel but it is largely (90+%) when trying to watch live TV, such as sports.

Please don't reply about Wi-Fi checks etc. I have 1Gb up and down broadband, this gives a speed check of over 750Mbps over Wi-Fi on my puck. It works for a decent amount of time when I restart the puck, but waiting for a restart during a live game is really [Removed] annoying.

I can watch the SkyGo app with no problem from my phone, iPad and MacBook in the same room over the same Wi-Fi connection.

All of this tells me it is a hardware issue. It is a few years old, I previously didn't use it often and not for live sports but I've moved the Sky Glass to a bedroom (because the picture is poor!) and am now using the puck in my front room.

Has anyone swapped an older puck for a newer one and seen improvement?

Moderator notes: Removed swearing

Re: Sky Puck Lagging

_Claire — Mon, 13 Apr 2026 09:19:26 GMT

Hi @Happy-hammer I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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Sky Puck Lagging

Re: Sky Puck Lagging