Sky Stream Puck Black screen

Quaker1883 — Thu, 09 Apr 2026 19:16:06 GMT

I have got Sky stream with a puck. When I switch the tv on there is no picture just a black screen. I also have a puck in one of my bedrooms and that's a black screen too when I switched it on. I have tried all the usual switch everything off including broadband unplug everything then switch back on but still black screen. It's a Samsung tv. Any ideas anybody

Re: Sky Stream Puck Black screen

LJB-C — Fri, 10 Apr 2026 08:30:49 GMT

Hi there @Quaker1883, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky Stream Puck Black screen in Sky Stream

Sky Stream Puck Black screen

Re: Sky Stream Puck Black screen