topic Sky streaming app in Sky Stream

Sky streaming app

Mpoolton — Thu, 09 Apr 2026 15:14:06 GMT

Can't load itvx app just a blank screen with 2 white lines at the top.

Also HBO MAX and Hayu won't load.

Re: Sky streaming app

Angel_Aka — Thu, 09 Apr 2026 15:27:34 GMT

@Mpoolton wrote:
Can't load itvx app just a blank screen with 2 white lines at the top.
Also HBO MAX and Hayu won't load.

Have you tries restarting your puck? Have you tried refreshing the apps?

Re: Sky streaming app

lettice — Thu, 09 Apr 2026 15:50:32 GMT

If multiple apps are causing issues, try the following;

First try a restart of your broadband router/hub with the Sky Stream puck in standby.

Do a settings restart of the puck:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Perform an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. Note: an apps refresh can take up to 24 hours for the app refresh to complete.