topic Re: Sky Puck won't connect in Sky Stream

Sky Puck won't connect

Eann21 — Thu, 09 Apr 2026 08:25:19 GMT

I purchased an extra sky puck for a new TV. It wont connect to the TV. Sky have also sent me a message saying they are going to cancel it. No idea why ?

Re: Sky Puck won't connect

Angel_Aka — Thu, 09 Apr 2026 10:29:53 GMT

@Eann21 wrote:
I purchased an extra sky puck for a new TV. It wont connect to the TV. Sky have also sent me a message saying they are going to cancel it. No idea why ?

Did you purchase the puck from Sky? If you didn't then it may be stolen property. Only pucks sold by Sky between October 2022 and February 2023 were customer-owned and allowed to be sold. All pucks after that date are loaned by Sky to paying subscribers. If those subscribers sell any of their pucks, Sky can and will deactivate them when someone else tries to activate them.

Re: Sky Puck won't connect

Eann21 — Thu, 09 Apr 2026 12:26:26 GMT

I purchased it frm Sky last Friday. They charge £39.95 that they class as a set up charge.