topic Re: Deco mesh WiFi problems in Sky Stream

Deco mesh WiFi problems

purpleparrotuk — Wed, 08 Apr 2026 05:38:18 GMT

I changed over from the Gigaclear Linksys routers to a Deco Mesh. Everything is working fine in the house and I have good speeds and connectivity apart from both my Sky Stream boxes. They were both connected via Ethernet to the Linksys and worked great. Whenever I turn the Sky Stream on now it says no WiFi connection even though it is hard wired. So I have changed it to WiFi now and it's now saying waiting to load on all the programmes but it has a WiFi connection that looks good. Can anyone please help?

Re: Deco mesh WiFi problems

purpleparrotuk — Wed, 08 Apr 2026 07:45:58 GMT

Also I notice when I have turned the stream off the WiFi completely disconnects and it is no longer in my list of devices on my router app. I thought the settings I have means the network connection is meant to stay on?

Re: Deco mesh WiFi problems

lettice — Wed, 08 Apr 2026 14:09:50 GMT

When you changed over your broadband router/hub and/or mesh did you do a network reset in the Puck settings?

Re: Deco mesh WiFi problems

purpleparrotuk — Wed, 08 Apr 2026 14:14:59 GMT

@lettice yes. Done it a few times now. What's weird is the WiFi says excellent connection in the stream settings and is over 300mbps on the Netflix test, but you can see the WiFi keep dropping out every few seconds when you look at the sky pucks in the device settings on the router app. It's both pucks and no other device has a problem. It's as if the sky boxes are not compatible with the Deco X55s.
Are the sky pucks supposed to have WiFi active all the time so they appear in the active connections or not?

Re: Deco mesh WiFi problems

lettice — Wed, 08 Apr 2026 14:31:15 GMT

Your speed is good, but the drop outs obviously not.

Some things to think about;

Does the mesh have any option like a VPN or settings like roaming or device power saving, as Sky Stream may not in its nature of an always on not like that

Is the mesh reassigning an ip for the Sky Stream or keeping it the same. Its rare and not really necessary on a home network for device like Stream these days to assign an IP to a device and can cause some issues. Best to leave dhcp to do its thing as it's improved a lot of late with recent routers and mesh systems.

But you could always try it and see if that helps. Make sure if you do so that you do a network reset and a puck settings restart.