topic Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos in Sky Stream

Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos TV pack

Stationroader — Tue, 07 Apr 2026 20:21:19 GMT

I'm trying to watch Rooster on Sky 1. I have both an UHD TV and The Sky Ultra HD and Dolby Atmos TV pack, but when I try to play, I get the message "The content you have selected cannot he played on this device". Frustrating.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

TimmyBGood — Tue, 07 Apr 2026 20:32:32 GMT

@Stationroader

You've posted in the Sky+ forum, and Sky+ / Sky+ HD hardware has never supported UHD.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

caesarome — Tue, 07 Apr 2026 20:54:28 GMT

@Stationroader

Do you actually have a Sky+ box (where you had posted) ?

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Tue, 07 Apr 2026 20:39:41 GMT

I have a Sky puck.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

caesarome — Tue, 07 Apr 2026 20:54:05 GMT

That would be Sky Stream so your topic here has been moved to the Sky Stream forum for you.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Tue, 07 Apr 2026 20:59:24 GMT

Thanks!

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Angel_Aka — Tue, 07 Apr 2026 21:13:28 GMT

@Stationroader wrote:
I'm trying to watch Rooster on Sky 1. I have both an UHD TV and The Sky Ultra HD and Dolby Atmos TV pack, but when I try to play, I get the message "The content you have selected cannot he played on this device". Frustrating.

Is the puck's video output set to 2160P?

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Tue, 07 Apr 2026 21:30:58 GMT

Yes.

Settings>Picture and sound>Picture Resolution>2160p[UHD]

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Angel_Aka — Tue, 07 Apr 2026 21:54:35 GMT

@Stationroader wrote:
Yes.

Settings>Picture and sound>Picture Resolution>2160p[UHD]

Does other UHD on demand content play correctly or is it just Rooster?
Can you watch it in the HBO Max app instead?

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

lettice — Wed, 08 Apr 2026 05:03:00 GMT

Have just tried playing Rooster from On demand, listed under Sky One.

It has the following formats available to play in the All formats selection.

Ultra HD with HDR

Ultra HD

All five episodes play in any of those selected formats.

Can you try changing to one of the other formats using All formats and see if that helps?

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Wed, 08 Apr 2026 10:04:09 GMT

Thanks both.

I can watch on HBO, but would like the option of viewing in a format I should be able to support.

I'll let you know how I get on.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Wed, 08 Apr 2026 10:05:25 GMT

...and where is the "All formats" selection? Thanks.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

lettice — Wed, 08 Apr 2026 14:06:05 GMT

@Stationroader wrote:

...and where is the "All formats" selection? Thanks.

When viewing any programme tile or within a series rail, look down or scroll down and you will see All formats shown.

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Wed, 08 Apr 2026 18:21:57 GMT

Cracked it...watched in glorious UHD!

Thanks to everyone who contributed. Knocks AI into a locked hat.

👏👏👏

Re: Cannot view UHD content on Sky 1 despite having a UHD TV and The Sky Ultra HD & Dolby Atmos

Stationroader — Wed, 08 Apr 2026 18:22:36 GMT

Cocked....d'oh!