https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5247955#M73145 Technical issue appears every 15 to 20 mins and have to put it into standby for a min and it resets the problem sky are claiming its a Internet issue so I've now used a ethernet connection but still happening any help would b much appreciated <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> im assuming the puck is knackered Tue, 07 Apr 2026 11:25:58 GMT Stu_ 2026-04-07T11:25:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5247955#M73145 Technical issue appears every 15 to 20 mins and have to put it into standby for a min and it resets the problem sky are claiming its a Internet issue so I've now used a ethernet connection but still happening any help would b much appreciated <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> im assuming the puck is knackered Tue, 07 Apr 2026 11:25:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5247955#M73145 Stu_ 2026-04-07T11:25:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5248025#M73146 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4649660">@Stu_</a>&nbsp;wrote:<BR />Technical issue appears every 15 to 20 mins and have to put it into standby for a min and it resets the problem sky are claiming its a Internet issue so I've now used a ethernet connection but still happening any help would b much appreciated <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> im assuming the puck is knackered<HR /></BLOCKQUOTE><P>Have you turned WiFi off on the puck's network settings? For some unknown reason the pucks still try to use WiFi even when an ethernet cable is attached so you need to make sure you turn it off, and then restart the puck, in order for ethernet to properly become active.&nbsp;</P> Tue, 07 Apr 2026 12:59:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5248025#M73146 Angel_Aka 2026-04-07T12:59:06Z