topic Re: Change address in Sky Stream

Change address

Sabrinahughes — Tue, 07 Apr 2026 07:38:57 GMT

I just want to change the address on my account please

Re: Change address

GD1 — Tue, 07 Apr 2026 07:43:09 GMT

@Sabrinahughes Have you moved recently?

Re: Change address

Sabrinahughes — Tue, 07 Apr 2026 08:19:45 GMT

Ive moved in December. Ive been trying to use the "moving woth sky" tab, but I couldn't get anywhere

Re: Change address

GD1 — Tue, 07 Apr 2026 08:24:37 GMT

@Sabrinahughes Do you have broadband with Sky or just TV?

If just TV for Stream a Home move wouldn't work. Also if just stream and/or mobile we can ask the community messaging team to reach out to help you.

Re: Change address

Sabrinahughes — Tue, 07 Apr 2026 08:58:35 GMT

Yes please, I've lost my control and I dont want it to go to the old addess

Re: Change address

GD1 — Tue, 07 Apr 2026 09:03:49 GMT

@Sabrinahughes To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Change address

_Claire — Tue, 07 Apr 2026 09:08:59 GMT

Thanks for escalating this @GD1. We’ve sent @Sabrinahughes an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.