topic Replacement Sky puck in Sky Stream

Replacement Sky puck

ClintVosloo — Tue, 07 Apr 2026 06:47:22 GMT

Hi,

I am experiencing continuous connectivity issues with my SKY puck.
please can I get a replacement?

Thanks

Re: Replacement Sky puck

Chrisee — Tue, 07 Apr 2026 06:49:44 GMT

@ClintVosloo replacing the puck is very unlikely to make a difference if the issue is poor WiFi in the area where the puck is placed. You can easily see the WiFi signal strength by going to the Network tab in the settings menu.

Re: Replacement Sky puck

MarkGoldsmith — Tue, 07 Apr 2026 10:29:47 GMT

Also, if you open Netflix on the puck and go to Help -> Check Network, you can run a diagnostic from the puck, which will tell you the download speed the puck is currently getting.