https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247596#M73104 <P>Have a read of this Skybjelp article, namely performing the recovery procedure in step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Mon, 06 Apr 2026 18:47:50 GMT lettice 2026-04-06T18:47:50Z https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247594#M73103 <P>I've recently had issues with the remote and the puck - having to move closer for it to work. Now the puck won't turn on at all even using the on button under the Puck. Any solutions gratefully received.</P> Mon, 06 Apr 2026 18:44:55 GMT https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247594#M73103 Fleagle 2026-04-06T18:44:55Z https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247596#M73104 <P>Have a read of this Skybjelp article, namely performing the recovery procedure in step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Mon, 06 Apr 2026 18:47:50 GMT https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247596#M73104 lettice 2026-04-06T18:47:50Z https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247612#M73109 <P>Thanks, got there in the end.</P><P>&nbsp;</P> Mon, 06 Apr 2026 19:15:21 GMT https://helpforum.sky.com/t5/Sky-Stream/My-Puck-won-t-turn-on/m-p/5247612#M73109 Fleagle 2026-04-06T19:15:21Z