Sky stream puck

Michelle2962 — Mon, 06 Apr 2026 15:58:24 GMT

I want to return the sky stream puck box ive changed my mind i do not want it

Re: Sky stream puck

Angel_Aka — Mon, 06 Apr 2026 16:01:25 GMT

@Michelle2962 wrote:
I want to return the sky stream puck box ive changed my mind i do not want it

You'll need to contact Sky directly then. You cannot cancel and action a return by posting on this forum.

Re: Sky stream puck

Daniel0210 — Mon, 06 Apr 2026 16:26:03 GMT

@Michelle2962
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

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