topic Re: Sky Streaming Puk slow and unresponsive in Sky Stream

Sky Streaming Puk slow and unresponsive

Jsljsl — Sun, 05 Apr 2026 10:00:50 GMT

Does anyone else find the Sky Streaming Puk slow and unresponsive..... coincidentally (?) even more so whenever I turn down full fibre?

And options such as 'watch from start' often drop out?

Re: Sky Streaming Puk slow and unresponsive

Stephen+Mourton — Sun, 05 Apr 2026 17:00:55 GMT

@Jsljsl It is difficult to be certain but usually there are two reasons this can happen. Firstly check your broadband speed, you can do this in the Netflix app whether or not you have an account, just go to the help page and you will see the option to check your broadband speed.

The other reason can be where your puck is. It needs to stand alone with nothing touching it and about 6 inches of clear space around it.

Let us know if either helps!

Re: Sky Streaming Puk slow and unresponsive

Jsljsl — Mon, 06 Apr 2026 10:39:00 GMT

Hi, cheers ...the puk is on a patio door step, which is under the sky dish and the broadband booster (also useless) is about 6" away, then the router, and that all.

The TV is about 4-5 ft away from them

Re: Sky Streaming Puk slow and unresponsive

TimmyBGood — Mon, 06 Apr 2026 10:46:25 GMT

@Jsljsl

It's not ideal to have any wireless devices that close to a 'booster'. Obviously a Sky dish location makes no difference at all to Stream.

Re: Sky Streaming Puk slow and unresponsive

Anonymous — Mon, 06 Apr 2026 15:21:49 GMT

@Jsljsl I would guarantee your setup is completely at fault and not the puck

Just from the way you described it there

The boosters are fantastic when set up correctly

Re: Sky Streaming Puk slow and unresponsive

Jsljsl — Mon, 06 Apr 2026 18:42:07 GMT

Ok, thanks....I'll move it over and see if that helps

Re: Sky Streaming Puk slow and unresponsive

Jsljsl — Mon, 06 Apr 2026 18:42:57 GMT

Other than plug it in, what exactly is the set up then please?