topic Puck Delivery issue in Sky Stream

Puck Delivery issue

RichardHale1 — Mon, 06 Apr 2026 07:54:53 GMT

I had Sky glass tv installed and wanted my second tv to continue with Sky box and spent over an hour with an agent from Sky trying to resolve both systems working. Failed and she offered a free puck to be sent. I have chased delivery of this 5 times only for lengthy calls and no resolution. So I'm about to go public on social media to see if that helps get attention beyond the robots. Richard Hale

Moderator Actions: Retitled post to better reflect issue.

Re: Puck Delivery issue

LJB-C — Mon, 06 Apr 2026 07:56:47 GMT

Hi there @RichardHale1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141