topic Re: Puc problems in Sky Stream

Puc problems

LynP28 — Sun, 05 Apr 2026 19:55:45 GMT

Why can't I connect to my puc

finally when I do it buffers then says waiting to load !

Re: Puc problems

Stephen+Mourton — Mon, 06 Apr 2026 06:06:31 GMT

@LynP28 The positioning of your puck is very important. Make sure nothing is touching it, that it stands alone with at least 6 inches of space around it. Also is your router in the same room, or elsewhere?

Re: Puc problems

Angel_Aka — Mon, 06 Apr 2026 07:16:09 GMT

@LynP28 wrote:
Why can't I connect to my puc
finally when I do it buffers then says waiting to load !

You're not connecting to your puck, your puck is connecting to your broadband. It is essential that you provide it with a fast (25Mbps+) and stable connection in order for the service to function.
Have you checked the speed the puck is receiving? To do this, open the Netflix app, navigate to the get help menu (top left by clicking on your profile avatar) and then run a network check.

Re: Puc problems

martswain — Mon, 06 Apr 2026 07:29:40 GMT

The positioning of the puck is only relevant as regards to receiving a decent signal from your router if using WiFi.

It'll work anywhere, on top of other equipment, any type for shelf as long as it gets a stable signal.

Using WiFi, get an analyser on a smartphone and check your router is transmitting on the clearest channel.

If you can, connect with an ethernet cable and turn the WiFi off in the puck.

Running HD content it only requires about 8 Mbps of bandwidth, but that has to be consistent.