topic Re: Sky Stream 4K crashing in Sky Stream

Sky Stream 4K crashing

James+Bub — Sat, 04 Apr 2026 16:41:38 GMT

Device set to 2160

Sound to Pcm

Device now crashes and freezes or black screen several times a day now, either going from Apple TV or HBO Maxto a HD channel.

Turning off the mains, waiting 30 seconds then turning on sorts it, until I happens again...

On Fttp , getting 90Mb on ethernet speed test via Netflix...I'm suspicious that this new fibre isn't working consistently 100% , fed via underground cable but definitely via overheads to get into the area

Re: Sky Stream 4K crashing

TimmyBGood — Sat, 04 Apr 2026 16:45:46 GMT

@James+Bub wrote:

On Fttp , getting 90Mb on ethernet speed test via Netflix.

That would essentially be full speed: pucks only have a 100Base-T ethernet chipset.

Re: Sky Stream 4K crashing

James+Bub — Sat, 04 Apr 2026 16:55:02 GMT

Yes I know, it's the Puck crashing that's getting very annoying seeing how much I pay Sky, so the Puck us on top of the TV bench, but running it on 4k us it overheating?

It's getting close to a call to sky but I don't want another customer refurb device

Re: Sky Stream 4K crashing

Hunter2660 — Sat, 04 Apr 2026 18:37:40 GMT

Try exiting the app rather than going straight to the home page. Reason being the app is still open in the background and can cause issues.

Re: Sky Stream 4K crashing

Jon19591 — Sat, 04 Apr 2026 19:27:07 GMT

Sky puck freezing and then no sound fiber at 910 there's definitely a software issue going on. Anyone else having the same problems

Re: Sky Stream 4K crashing

Jon19591 — Sat, 04 Apr 2026 19:55:03 GMT

The answer is sign into Netflix on your tv the link has gone down from sky to Netflix if you do this it will work the sound and picture are a lot better they will fix it.

Re: Sky Stream 4K crashing

James+Bub — Sun, 05 Apr 2026 14:05:26 GMT

Via the back up / return button?

Re: Sky Stream 4K crashing

Hunter2660 — Sun, 05 Apr 2026 18:56:04 GMT

On most apps press back, back etc. until you quit the app. Netflix needs to "exit" in the menu.