topic Re: TV is buffering whilst using puck in Sky Stream

TV is buffering whilst using puck

Chrispars1 — Sat, 04 Apr 2026 12:09:52 GMT

Our internet is saying it is fine and has speeds of up to 150mb, but the tv keeps buffering as we watch, whether we watch live tv or apps through our sky puck.

Re: TV is buffering whilst using puck

_Claire — Sun, 05 Apr 2026 09:20:16 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: TV is buffering whilst using puck

Stephen+Mourton — Sun, 05 Apr 2026 17:03:12 GMT

@Chrispars1 In the meantime check if your puck stands alone with nothing touching it with about 6 inches of space around it which is often the cause of problems such as yours.