topic Re: Old Version Puck in Sky Stream

Old Version Puck

Cade2 — Thu, 02 Apr 2026 15:06:37 GMT

How come I have just taken out a brand new subscription and been supplied with the old type puck ?

Re: Old Version Puck

GD1 — Thu, 02 Apr 2026 15:12:52 GMT

@Cade2 You get what is in stock, there is no way for any CSA to dictate which puck gets sent, as they are only loaned to yiou then you're not guaranteed a new version.

Re: Old Version Puck

Stephen+Mourton — Thu, 02 Apr 2026 15:22:31 GMT

@Cade2 When you say "old" do you mean second hand or not the latest version?

Re: Old Version Puck

TimmyBGood — Thu, 02 Apr 2026 15:52:19 GMT

@Cade2

There's a manufacturing revision with a different power supply plug, but it's not a second generation release and Sky won't treat it as such: they'll recirculate refurbished hardware originally supplied from February 2023 onwards (which is when pucks moved from sale to loan)

Re: Old Version Puck

Angel_Aka — Thu, 02 Apr 2026 15:31:43 GMT

@Cade2

Big black plug = v1 puck

Small grey plug = v1B puck

Customers report the 1B as being better at coping with live UHD sport. Beyond that, there's allegedly no difference between the two.