topic Sky stream in Sky Stream

Sky stream

LenaH — Wed, 01 Apr 2026 17:31:08 GMT

Got my puck, plugged in and just got error messages. Now puck just stays red and eventually turns off. Ive unplugged, turned wifi off and on nothing wirks

Re: Sky stream

mikealanr — Thu, 02 Apr 2026 06:54:46 GMT

Hi @LenaH

Try recovery of your puck as outlined in the steps here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

Namely step 5.

MikeAlanR

Re: Sky stream

lettice — Thu, 02 Apr 2026 07:02:47 GMT

Often with some turning on/off issues or stuck in standby mode, the following helps.

Read this Sky help article and perform the recovery procedure on strep 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck