topic Re: Netflix and Prime freezing in Sky Stream

Netflix and Prime freezing

saltyseadog01 — Mon, 30 Mar 2026 19:47:24 GMT

Despite reset of the Sky puck I am unable to get a consistent service on Netflix or Prime I have done a reset maybe 4 times in the last week

Re: Netflix and Prime freezing

mikealanr — Mon, 30 Mar 2026 20:08:30 GMT

Hi @saltyseadog01

You will need to provide more information. E.g. who is your ISP and what broadband speed do you get? Have you run a speed test in netflix? (Profile pic > get help > connectivity check) And what are the results? Does love tv work ok?

Remember we are not sky support, we are fellow customers and know nothing about you or your set up unless you tell us.

MikeAlanR

Re: Netflix and Prime freezing

Stephen+Mourton — Wed, 01 Apr 2026 16:42:58 GMT

@saltyseadog01 Also ensure where your puck is positioned. It should stand alone with nothing touching it and at least 6 inches of space all around it. Also go to Settings, System management, Reset & apps and select App refresh. Wait until you are automatically returned to the Home Screen and see if that helps.

Re: Netflix and Prime freezing

saltyseadog01 — Fri, 03 Apr 2026 15:09:50 GMT

Thank you for the replies and input.

I discovered adjusting to non HDR on Prime and Netflix cures the issue.

All good for now.