topic Re: You Tube App in Sky Stream

You Tube App

Legliddy — Mon, 30 Mar 2026 14:21:36 GMT

Been having nothing but trouble with the You Tube app. When I go to the app I just have a black screen and the only way to get off it is to press the Home button. It is happening constantly. Thank heavens I have a 30 day cooling off period with Sky stream as I might well bin it off.

Re: You Tube App

Stephen+Mourton — Mon, 30 Mar 2026 17:11:30 GMT

@Legliddy While I don't deny it must be frustrating, YouTube is such a tiny part of what Sky Stream has to offer it sounds a bit extreme to cancel everything else, when YouTube is so available on any device including I presume your own tv!

That being said it needs fixing. So have you tried an App refresh? If not go to Settings, System Management, Resets & Updates and select Refresh apps. This will take a few minutes but it will automatically return you to the Home Screen. It is not vital but I always go straight back in and select Restart device, again waiting for it to return you to the Home Screen. I hope that sorts it.

Re: You Tube App

lettice — Mon, 30 Mar 2026 17:44:56 GMT

@Legliddy wrote:

Been having nothing but trouble with the You Tube app. When I go to the app I just have a black screen and the only way to get off it is to press the Home button. It is happening constantly. Thank heavens I have a 30 day cooling off period with Sky stream as I might well bin it off.

It's not often we see issues with the YouTube app.

A number of things to try.

In the YouTube app, scroll down from the left menu of the YouTube app, without playing anything, you can do this logged in or not logged in and click on reset app.

This may log you out of the app.

Then do a settings restart of the Sky Stream puck.

You could also try an apps refresh, that can take up to 24 hours to fully complete;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

Also with the apps refresh, do a broadband router/hub restart.

Re: You Tube App

Legliddy — Tue, 31 Mar 2026 09:31:39 GMT

This worked initially but 24 hours later, the problem is back again. It really isn't good enough is it? Sky stream should be the only service I need for all my TV needs and so far it is falling short.

Re: You Tube App

Legliddy — Tue, 31 Mar 2026 09:34:29 GMT

I completely disagree with your cpmment. Sky stream should be the only thing I need in order to watch anything on TV. I shouldn't have to keep switching between systems to watch You Tube. Guess what? It has failed again today so at this rate Sky stream will be going in the bin.

Re: You Tube App

Legliddy — Tue, 31 Mar 2026 09:42:24 GMT

That hasn't worked. I still have nothing but a black screen. I watch You Tube more than anything so this is quite frustrating and poor.

Re: You Tube App

Legliddy — Tue, 31 Mar 2026 18:24:44 GMT

Just to update. I have reboited the app and it worked. 2 hours later and it is not working yet again.

Sky will be getting the boot tomorrow. Our old fire stick works better than Sky Stream.

Re: Some apps not working now

Legliddy — Tue, 31 Mar 2026 18:34:52 GMT

You Tube app is a joke. I have rebooted it 4 times. It works, then it doesn't work. Far from impressed with Sky Stream so far.

You Tube App

Legliddy — Tue, 31 Mar 2026 18:41:44 GMT

This is my second post on this subject. I signed up for Sky Stream a week ago. Since then, the You Tube app has been a joke. It is a black screen and you have to press the home button to escape. I received advice, go into settings and reboot the apps and 2 hours later You Tube worked. The an hour later I have exactly the same problem. My old firestick worked better.

Luckily. I supposedly have a 30 day cooling off period so it looks as though Sky is getting the boot. This problem has been there from day one. Anyone else have the same issues?

Re: You Tube App

Legliddy — Tue, 31 Mar 2026 18:44:08 GMT

I tried all of that but the problem still persists. Thanks for the advice but it's a no go for me.

You Tube App x 3

Legliddy — Thu, 02 Apr 2026 11:30:38 GMT

OK, this is my third post on this issue. Yesterday I spent over an hour with different Sky agents regarding the You Tube app not working on Sky Stream. Clueless, and the problem still persists. I have reset the apps countless times and unplugged the puck. Sometimes it works but voila, today it has failed again.

There doesn't appear to be one person from Sky that has the remotest clue how to fix this. Boy, Sky are so hard to deal with. Has anyone out there had this problem? If so, were you able to fix it long term? This is driving me round the twist. I just have a black screen, the back button won't work, I have to press home.

Re: You Tube App

Angel_Aka — Thu, 02 Apr 2026 11:52:21 GMT

@Legliddy

Sounds like you're having a right nightmare!

Did anyone from Sky tell you to try resetting the YouTube app instead of refreshing from the SkyOS menu?

To reset it, open YouTube and scroll down to the settings cog icon on the bottom left of the YouTube home screen. Click on that then scroll down to the option which says 'Reset app' - this will clear your existing YouTube login and reset everything.

Try that and see if it helps.

If it doesn't I don't know what else to try. I personally don't use apps on Sky hardware any more as I found there were just too many issues. They work fine for many people, but not for others.

Re: You Tube App

Legliddy — Thu, 02 Apr 2026 12:10:19 GMT

The problem I have with that is that You Tube is just a black screen, no icons or anything else.

Re: You Tube App

Angel_Aka — Thu, 02 Apr 2026 13:06:03 GMT

@Legliddy wrote:
The problem I have with that is that You Tube is just a black screen, no icons or anything else.

Ah. That really is a problem then.

Re: You Tube App

DaveDrizen — Thu, 02 Apr 2026 13:35:08 GMT

@Angel_Aka wrote:
@Legliddy
Sounds like you're having a right nightmare!
Did anyone from Sky tell you to try resetting the YouTube app instead of refreshing from the SkyOS menu?
To reset it, open YouTube and scroll down to the settings cog icon on the bottom left of the YouTube home screen. Click on that then scroll down to the option which says 'Reset app' - this will clear your existing YouTube login and reset everything.
Try that and see if it helps.
If it doesn't I don't know what else to try. I personally don't use apps on Sky hardware any more as I found there were just too many issues. They work fine for many people, but not for others.

You tube is a third party app on Sky box's and is a nice extra. Though I take you point it should work but if you have got Sky steam just to watch You tube you paying a lot of sub subscption to Sky for a app that is free on many other devices. You are blaming Sky for the problem how ever it a third party app and the working of such app are the responsibility of the third party in this case YouTube not Sky to privide a software version that will work on Sky stream box If all you want from Sky steam is You tube you could save you self a lot of money and cancel you Sky subscription and get yourself a cheap firestick which will probably give you You tube no problem