topic Re: New to sky stream in Sky Stream

New to sky stream

maccadm61 — Mon, 30 Mar 2026 18:00:52 GMT

Trying to sign in to discovery+ for the first time, all that comes up is a message which says Time for an update, it says follow your devices instructions to update, but there are no instructions, getting nowhere. Ive gone in to settings to refresh and update my apps, but this does nothing. Any idea what i need to do. Thanks

Re: New to sky stream

lettice — Mon, 30 Mar 2026 18:06:20 GMT

@maccadm61

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: New to sky stream

LauraMac38 — Mon, 30 Mar 2026 18:10:24 GMT

Thanks @lettice for escalating this. We’ve sent @maccadm61 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.