topic Re: Unable to access Paramount+ in Sky Stream

Unable to access Paramount+

Bantam89 — Mon, 30 Mar 2026 16:55:38 GMT

I have the free version of Paramount+ via my sky subscription. However when I find the app on Sky Stream and then press enter, selecting the option "Enter Paramount+" nothing happens. I'm currently unable to access any paramount+ content.

Re: Unable to access Paramount+

lettice — Mon, 30 Mar 2026 17:02:06 GMT

Paramount + is free if you are Sky cinema subscriber or you have clicked on a MySky vip offer for a set period, like a period of set months for free.

Have a read of this Sky help article and ensure you have gone through theactivation process or click the link to see if your offer is activated correctly.

https://www.sky.com/help/articles/problems-signing-up-paramount-plus

Re: Unable to access Paramount+

Bantam89 — Mon, 30 Mar 2026 17:22:27 GMT

Yes, the account has been linked correctly and I Can see that I have the free version of paramount+ when visiting mysky. The problem appears to be with the app itself.

Re: Unable to access Paramount+

lettice — Mon, 30 Mar 2026 17:44:30 GMT

@Bantam89 wrote:

Yes, the account has been linked correctly and I Can see that I have the free version of paramount+ when visiting mysky. The problem appears to be with the app itself.

Do you have any error messages when starting the Paramohbt + app.

A few things to try

First try a puck settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

You could also try an apps refresh, that can take up to 24 hours to fully complete;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

Also with the apps refresh, do a broadband router/hub restart