https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5242167#M72520 Has anyone else had this problem with sky stream puck freezing a lot and have to kep resetting it? Any tips on how to prevent this? Mon, 30 Mar 2026 06:38:22 GMT Rainbowpaws75 2026-03-30T06:38:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5242167#M72520 Has anyone else had this problem with sky stream puck freezing a lot and have to kep resetting it? Any tips on how to prevent this? Mon, 30 Mar 2026 06:38:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5242167#M72520 Rainbowpaws75 2026-03-30T06:38:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5242195#M72521 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4648639">@Rainbowpaws75</a>&nbsp; Your post has been moved from the Sy Go Board as this isn't a Sky Go PC/Mobile App related issue.</P> <P>&nbsp;</P> <P>If your stream puck freezes it's likely down to poor wifi.</P> <P>&nbsp;</P> <P>On the Stream Puck open Netflix and go to Get Help, run connection test, what speed is being received by the puck?</P> Mon, 30 Mar 2026 07:43:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5242195#M72521 GD1 2026-03-30T07:43:57Z