topic Re: HBO connected wrong account in Sky Stream

HBO connected wrong account

Mogleyw — Sun, 29 Mar 2026 12:22:57 GMT

I connected a new HBO account to sky. I need to disconnect and connect my existing account. How do I disconnect the hbo account from sky to start again.

Re: HBO connected wrong account

GD1 — Sun, 29 Mar 2026 12:25:52 GMT

@Mogleyw Your post has been moved from the Sky+ Board, Sky+ does not support any apps and therefore can't have an HBO app on it.

Which TV box do you actually have?

Re: HBO connected wrong account

Mogleyw — Sun, 29 Mar 2026 12:27:05 GMT

Sorry, new here. I have a sky puck. Thanks

Re: HBO connected wrong account

MarkGoldsmith — Sun, 29 Mar 2026 13:16:46 GMT

I believe you need to contact HBO Max support to get them to perform the unlinking ( as the linking essentially happens on your HBO Max account and tells them the billing is being done via Sky).

Re: HBO connected wrong account

DJohnD58 — Sun, 29 Mar 2026 13:45:38 GMT

I've a similar issue, and have been told by HBO that it needs resolved at the Sky end.

Re: HBO connected wrong account

Mogleyw — Sun, 29 Mar 2026 13:48:08 GMT

Yes I have been told its a sky question. Hbo can't do it

Re: HBO connected wrong account

SKY1992bf — Mon, 30 Mar 2026 14:24:28 GMT

@Mogleyw @DJohnD58 is the email used the same on both sky and hbo?

if not make sure they are

Re: HBO connected wrong account

benking — Mon, 30 Mar 2026 16:15:49 GMT

What ever you do dont ask sky to remove HBO. Im having a nightmare with sky