https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-freezing-constantly/m-p/5241400#M72386 Terrible streaming service can hardly watch the TV... this happened over Xmas.. beginning to question what I am paying for... pleaee sort this out Sat, 28 Mar 2026 21:15:25 GMT Chrisw16 2026-03-28T21:15:25Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-freezing-constantly/m-p/5241400#M72386 Terrible streaming service can hardly watch the TV... this happened over Xmas.. beginning to question what I am paying for... pleaee sort this out Sat, 28 Mar 2026 21:15:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-freezing-constantly/m-p/5241400#M72386 Chrisw16 2026-03-28T21:15:25Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-freezing-constantly/m-p/5241436#M72387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4575268">@Chrisw16</a>&nbsp;</P><P>&nbsp;</P><P>You not talking to sky this is a customer helps customer community. You will need to provide more information such as your ISP, broadband speed, and speed your puck is getting. You can do this by running a speed test in netflix (profile pic &gt; get help &gt; connectivity check).</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if more than one sky streaming device.</P><P>&nbsp;</P><P>Please provide more details and the community will do its best to assist.&nbsp;</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 28 Mar 2026 22:45:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-freezing-constantly/m-p/5241436#M72387 mikealanr 2026-03-28T22:45:50Z