https://helpforum.sky.com/t5/Sky-Stream/New-customer-sky-stream-keeps-freezing-or-dropping-out/m-p/5241206#M72326 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4647447">@Lost123</a>&nbsp;wrote:<BR /><P>Sky stream is repeatedly freezing or dropping out. It's very near the hub so that's not a problem. Any advcice?</P><HR /></BLOCKQUOTE><P>It might be the problem. If it's too close it may be suffering from interference.&nbsp;<BR />Connect the puck to the hub with an Ethernet cable and turn WiFi off on the puck's network settings. This should give you a stable connection.&nbsp;</P> Sat, 28 Mar 2026 15:39:54 GMT Angel_Aka 2026-03-28T15:39:54Z https://helpforum.sky.com/t5/Sky-Stream/New-customer-sky-stream-keeps-freezing-or-dropping-out/m-p/5241136#M72314 <P>Sky stream is repeatedly freezing or dropping out. It's very near the hub so that's not a problem. Any advcice?</P> Sat, 28 Mar 2026 14:16:14 GMT https://helpforum.sky.com/t5/Sky-Stream/New-customer-sky-stream-keeps-freezing-or-dropping-out/m-p/5241136#M72314 Lost123 2026-03-28T14:16:14Z https://helpforum.sky.com/t5/Sky-Stream/New-customer-sky-stream-keeps-freezing-or-dropping-out/m-p/5241206#M72326 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4647447">@Lost123</a>&nbsp;wrote:<BR /><P>Sky stream is repeatedly freezing or dropping out. It's very near the hub so that's not a problem. Any advcice?</P><HR /></BLOCKQUOTE><P>It might be the problem. If it's too close it may be suffering from interference.&nbsp;<BR />Connect the puck to the hub with an Ethernet cable and turn WiFi off on the puck's network settings. This should give you a stable connection.&nbsp;</P> Sat, 28 Mar 2026 15:39:54 GMT https://helpforum.sky.com/t5/Sky-Stream/New-customer-sky-stream-keeps-freezing-or-dropping-out/m-p/5241206#M72326 Angel_Aka 2026-03-28T15:39:54Z