https://helpforum.sky.com/t5/Sky-Stream/Requested-a-new-remote/m-p/5240568#M72195 I requested a new remote a week ago, at the moment I am paying for a service i cannot use Fri, 27 Mar 2026 20:40:58 GMT AE67 2026-03-27T20:40:58Z https://helpforum.sky.com/t5/Sky-Stream/Requested-a-new-remote/m-p/5240568#M72195 I requested a new remote a week ago, at the moment I am paying for a service i cannot use Fri, 27 Mar 2026 20:40:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Requested-a-new-remote/m-p/5240568#M72195 AE67 2026-03-27T20:40:58Z https://helpforum.sky.com/t5/Sky-Stream/Requested-a-new-remote/m-p/5240589#M72199 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639294">@AE67</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers on the community. You will need to speak to sky to see where your order is for your remote.</P><P>&nbsp;</P><P>In the meantime you can use the app on your phone to control your puck. See: <A href="https://www.sky.com/help/articles/sky-remote-app" target="_blank">https://www.sky.com/help/articles/sky-remote-app</A></P><P>&nbsp;</P><P>Note you may need to turn it on manually (with the button on the bottom) for it to be found in the app.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 27 Mar 2026 21:16:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Requested-a-new-remote/m-p/5240589#M72199 mikealanr 2026-03-27T21:16:04Z