topic Re: Channel keeps dissapearing in Sky Stream

Channel keeps dissapearing

Jim1001 — Fri, 27 Mar 2026 20:24:02 GMT

Picture goes blocky then channel dissapears.

Re: Channel keeps dissapearing

mikealanr — Fri, 27 Mar 2026 20:28:25 GMT

Usually points to poor WiFi connectivity or broadband speed.

Open netflix> profile pic > get help > connectivity check. What speed is it showing (run a few times and take an average).

Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if multiple sky streaming devices.

MikeAlanR

Re: Channel keeps dissapearing

Jim1001 — Fri, 27 Mar 2026 20:37:44 GMT

Don't have Netflix. Happens a lot no matter what channel am watching. Can go to home page change to another channel then it happens on that one. Continues like that. Supposed to have 500mbs.

Re: Channel keeps dissapearing

mikealanr — Fri, 27 Mar 2026 21:18:50 GMT

Hi @Jim1001

Netflix is included with sky and app is on your puck. Connectivity between the puck and router is just as important as router and internet.

You need to check the connection speed as advised. Or try ethernet cable or homeplugs and turn WiFi off in your puck settings.

Or you need to call sky for further troubleshooting.

MikeAlanR

Re: Channel keeps dissapearing

lettice — Sat, 28 Mar 2026 07:39:20 GMT

As mentioned above, sounds like you may have some kind of local network issue to your pucks.

Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Re: Channel keeps dissapearing

Jim1001 — Sat, 28 Mar 2026 22:10:15 GMT

Hi, Getting an average of 89.7Mbps. But tv has been fine tonight. Can play fine for a couple of weeks, then give me the problem 2/3 nights in a row?