topic Re: Incorrect disney account in Sky Stream

Incorrect disney account

PH50 — Fri, 27 Mar 2026 19:50:17 GMT

Hello. After setting up a new Disney account with my sky stream when I go into the app now it appears to be linked to a different Disney account. How do I link the correct Disney account? Thanks

Re: Incorrect disney account

mikealanr — Fri, 27 Mar 2026 20:25:28 GMT

Hi @PH50

As this process is new we haven't encountered what to do to unlink on the community. Unfortunately their FAQ doesn't provide guidance other than cancel the other subscription: https://www.sky.com/help/sky-tv/sky-tv-glass/using-sky-glass/q-tv-apps-test/articles/disney-plus-faqs

Therefore I've escalated your post to sky. Look out for a blue and red chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

Re: Incorrect disney account

Brill+Gill — Sat, 28 Mar 2026 09:15:20 GMT

Thanks for escalating this @mikealanr. We’ve sent @PH50 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Incorrect disney account

AdamGoodwin — Wed, 08 Apr 2026 20:27:44 GMT

Hi @Brill+Gill,

I'm also experiencing the same issue - the wrong Disney+ account is linked to my Sky account and I can't find a way to link it. Please can I have some assistance to link the correct Disney+ account?

Thank you!

Re: Incorrect disney account

mikealanr — Wed, 08 Apr 2026 22:17:21 GMT

Hi @AdamGoodwin

Sky have now issued guidance for this see: https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/problems-signing-up-disney-plus

I linked the wrong email address

"You'll need to contact us at the bottom of this page to find out your Partner Customer ID.

Once you have that you'll need to contact Disney+ with this ID, as well as the email your incorrectly linked."

MikeAlanR