https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-crashing/m-p/5240542#M72185 <P>My sky puck crashes pretty much on a daily basis.&nbsp;<BR /><BR /></P><P>contacted sky support after a bit of explaining they were convinced it was a problem with internet signal, I'm not so sure.</P><P>&nbsp;</P><P>I had a good WiFi connection when the crashing started and as my router is in a different part of the house I invested in a powerline Ethernet connection in case it was the WiFi. The crashing has continued with the powerline connection.</P><P>&nbsp;</P><P>however sky support offered me WiFi Max free for 24months, very good. only problem was I would have to sign up to another 24month contract, which I didn't want to do &nbsp;especially as it is far from certain it would fix the problem.&nbsp;<BR /><BR /></P><P>seems I've been left too it and will just have to live with a defective service with the puck crashing usually right in the middle of a program.</P> Fri, 27 Mar 2026 20:07:41 GMT Bruchsal1 2026-03-27T20:07:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-crashing/m-p/5240542#M72185 <P>My sky puck crashes pretty much on a daily basis.&nbsp;<BR /><BR /></P><P>contacted sky support after a bit of explaining they were convinced it was a problem with internet signal, I'm not so sure.</P><P>&nbsp;</P><P>I had a good WiFi connection when the crashing started and as my router is in a different part of the house I invested in a powerline Ethernet connection in case it was the WiFi. The crashing has continued with the powerline connection.</P><P>&nbsp;</P><P>however sky support offered me WiFi Max free for 24months, very good. only problem was I would have to sign up to another 24month contract, which I didn't want to do &nbsp;especially as it is far from certain it would fix the problem.&nbsp;<BR /><BR /></P><P>seems I've been left too it and will just have to live with a defective service with the puck crashing usually right in the middle of a program.</P> Fri, 27 Mar 2026 20:07:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-crashing/m-p/5240542#M72185 Bruchsal1 2026-03-27T20:07:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-crashing/m-p/5240749#M72234 <P>When you say crashes, can you explain more.</P> <P>&nbsp;</P> <P>If it's mostly happening when watching live TV, with black screen or picture/sound drop out it is often due to a poorly performing local network, that is needed for a reliable experience with Sky Stream.</P> <P>&nbsp;</P> <P>Sky may have seen this when you contacted them, as they can see reports of your puck connection and is why they might have offered the different Sky broadband product.<BR /><BR />Best way to test first is &nbsp;to rule that out via a network speed test on your puck.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, over say a half hour period during tests.<BR />What is your speed for each puck?<BR /><BR /></P> <P>Would also suggest at least once a week doing a restart of your Sky Stream box, no need to then be performing a power plug reset restart.<BR />Go to Settings&gt;Systems Management&gt;Resets &amp; Updates<BR />Select Restart device<BR />Your Sky Stream puck will perform a reboot. It will take a few minutes to complete</P> Sat, 28 Mar 2026 07:49:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-crashing/m-p/5240749#M72234 lettice 2026-03-28T07:49:51Z