https://helpforum.sky.com/t5/Sky-Stream/Puck-frozen/m-p/5239674#M72058 <P>Have a read of this Sky help article, namely performing the recovery procedure on step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Fri, 27 Mar 2026 05:41:54 GMT lettice 2026-03-27T05:41:54Z https://helpforum.sky.com/t5/Sky-Stream/Puck-frozen/m-p/5239611#M72053 <P>My puck just stopped working I've reset it and still nothing is moving in the Home Screen&nbsp;</P> Thu, 26 Mar 2026 23:17:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-frozen/m-p/5239611#M72053 Tantan49 2026-03-26T23:17:42Z https://helpforum.sky.com/t5/Sky-Stream/Puck-frozen/m-p/5239674#M72058 <P>Have a read of this Sky help article, namely performing the recovery procedure on step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Fri, 27 Mar 2026 05:41:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-frozen/m-p/5239674#M72058 lettice 2026-03-27T05:41:54Z