topic Re: Duff puck in Sky Stream

Duff puck

SusanCop — Tue, 24 Mar 2026 19:09:43 GMT

My puck has stopped working. Consequently sky is unavailable. Please help!

Re: Duff puck

GD1 — Tue, 24 Mar 2026 19:31:17 GMT

@SusanCop In what way has it stopped working, more details are required if you're asking for help.

Re: Duff puck

SusanCop — Tue, 24 Mar 2026 21:45:07 GMT

Sorry I thought I had replied 🙁

puck just stopped working. New batteries no help

Re: Duff puck

Angel_Aka — Wed, 25 Mar 2026 11:52:26 GMT

@SusanCop wrote:
Sorry I thought I had replied 🙁
puck just stopped working. New batteries no help

So is it the puck or your remote which isn't working? Are there any lights on the puck? Have you tried turning it off at the wall for a minute then powering it back on to see if that helps?

Re: Duff puck

Dazzasky — Wed, 25 Mar 2026 12:52:53 GMT

@SusanCop wrote:
Sorry I thought I had replied 🙁
puck just stopped working. New batteries no help

The puck is not powered by batteries, you need to give correct information if you require help @SusanCop

Re: Duff puck

lettice — Wed, 25 Mar 2026 13:09:17 GMT

Do you mean it's not powering on, it maybe stuck in standby.

Have a read of this Sky help article, namely performing the recovery procedure in step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck