topic Re: White Light on Stream Box Now on Constantly in Sky Stream

White Light on Stream Box Now on Constantly

HavencroftKev — Wed, 25 Mar 2026 12:37:48 GMT

As of today I've noticed the white light on my puck is now remaining on constantly, before when the puck was off the light was off.

Any ideas?

Re: White Light on Stream Box Now on Constantly

Fothergill1 — Wed, 25 Mar 2026 12:43:45 GMT

Hi @HavencroftKev If you haven't already done so try unplugging it from the wall socket for a few minutes and then plug it back in again. Allow it to reboot which will take a couple of minutes. Hopefully that will get it behaving correctly again.

Re: White Light on Stream Box Now on Constantly

Dazzasky — Wed, 25 Mar 2026 12:50:42 GMT

@HavencroftKev wrote:
As of today I've noticed the white light on my puck is now remaining on constantly, before when the puck was off the light was off.

Any ideas?

It sounds like the tv is not switching the puck off when turning off your tv @HavencroftKev you may need to re-pair it again

Re: White Light on Stream Box Now on Constantly

HavencroftKev — Wed, 25 Mar 2026 12:58:26 GMT

The puck is turning off, on the screen at least. It's just the light is staying on?

Re: White Light on Stream Box Now on Constantly

Dazzasky — Wed, 25 Mar 2026 13:22:11 GMT

@HavencroftKev wrote:
The puck is turning off, on the screen at least. It's just the light is staying on?

Hi @HavencroftKev

I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: White Light on Stream Box Now on Constantly

Brill+Gill — Wed, 25 Mar 2026 13:37:15 GMT

Thanks for escalating this @Dazzasky. We’ve sent @HavencroftKev an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: White Light on Stream Box Now on Constantly

HavencroftKev — Thu, 26 Mar 2026 06:25:59 GMT

Thanks everyone, after swithching off at the wall for 30mins the Puck began behaving normally after the reboot.

Re: White Light on Stream Box Now on Constantly

Jason- — Thu, 26 Mar 2026 09:42:02 GMT

Good Morning @HavencroftKev, it's great to see that your Puck has started working again after a reboot 🥳

If you do have any other issues then please do let us know here.

Cheers, Jason-