https://helpforum.sky.com/t5/Sky-Stream/Sky-1/m-p/5238026#M71738 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4644336">@Terry42</a>&nbsp;wrote:<BR /><P>Why do i have to upgrade to sky. 1 when it is aready part of my package&nbsp;</P><HR /></BLOCKQUOTE><P>You shouldn't have to. Give your puck a reboot and see if that clears the issue.&nbsp;</P> Wed, 25 Mar 2026 11:50:16 GMT Angel_Aka 2026-03-25T11:50:16Z https://helpforum.sky.com/t5/Sky-Stream/Sky-1/m-p/5238023#M71737 <P>Why do i have to upgrade to sky. 1 when it is aready part of my package&nbsp;</P> Wed, 25 Mar 2026 11:44:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-1/m-p/5238023#M71737 Terry42 2026-03-25T11:44:40Z https://helpforum.sky.com/t5/Sky-Stream/Sky-1/m-p/5238026#M71738 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4644336">@Terry42</a>&nbsp;wrote:<BR /><P>Why do i have to upgrade to sky. 1 when it is aready part of my package&nbsp;</P><HR /></BLOCKQUOTE><P>You shouldn't have to. Give your puck a reboot and see if that clears the issue.&nbsp;</P> Wed, 25 Mar 2026 11:50:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-1/m-p/5238026#M71738 Angel_Aka 2026-03-25T11:50:16Z